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Checking For Microsoft Publisher...
As stated in our FAQ, our templates are intended for use on an IBM
compatible computer with the operating software of Microsoft Windows 2000 or
above running Microsoft Publisher 2000 or above to print on USA letter size
paper. If you purchased your computer from a retail store or internet outlet with software pre-installed, you probably do not have Microsoft Publisher unless you bought it yourself and installed it separately.
Microsoft Home Publishing is
for images. It is NOT the same as Microsoft Publisher and does not open
files intended for use with Microsoft Publisher. You can not open Publisher
files with Microsoft Word, Microsoft Publishing, Microsoft Works, PowerPoint
or any other program Microsoft or otherwise. You can not directly import
Word files into Publisher or Works. You can however, copy and paste text
from Word files into Publisher or Microsoft Works. Neither Microsoft Word
or Microsoft Works will open Publisher files.
If you own Microsoft Office
Professional 2000 or Microsoft Office Professional 2003, Publisher is one of
the programs included on your CD. If you did not install it when you
originally added Office to your computer, you will need to install it form
the CD. Make sure you also install the clip art gallery from your CD - it
does not install automatically. You will need it if you wish to change the
graphics supplied with our templates.
Publisher is not
included on the 2002 Version of Microsoft Office or Office 2003 or Microsoft
Office XP. You will need to purchase it separately.
IN ORDER TO VERIFY WHETHER OR
NOT PUBLISHER IS ON YOUR COMPUTER TRY THE FOLLOWING:
1) Go to "Start" select
"Programs" then check the list on your right to see if Microsoft Publisher
is listed.
2) Go to "start", select
"find" (or "search" ) then select "files or folders" or and type in "mspub.*
You will be telling your computer to do what Microsoft calls a wild card
search to locate all files ( * ) containing mspub. Make sure the "look in" or
"search" box is set to check all of the hard drives (not the floppy drive or
the cd drive) and all subfolders on your computer. At the end of the search,
it will show all files with mspub in their name. Mspub.exe is the file that
opens Microsoft Publisher and should be in the C:\Program Files\Microsoft Office
folder on your computer
3) OR, go to: "My Computer"
and look for the "Programs" Folder. Open the folder and look for the
Microsoft Office sub-folder. If you see it, double click on it to open.
Check in the 1033 folder for Mspub.exe. If none of the three above searches
turns up Microsoft Publisher, you probably do not have it on your computer
and must purchase it in order to use our templates.
If none of the three above
searches turns up Microsoft Publisher, you probably do not have it on your
computer and must purchase it in order to use our templates.
Be sure to order the template which matches
the software on your computer. If you have Publisher on your computer, get
Publisher templates.
Click here
if you would like to know where to purchase Microsoft
Publisher.
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Checking For Microsoft Word...
As stated
in our FAQ, our templates are intended for use on an IBM compatible computer
with the operating software of Microsoft Windows 2000 or above running
Microsoft Word 2000 or above to print on USA letter size paper. If you
purchased your computer from a retail store or Internet outlet with software
pre-installed, you probably do not have Microsoft Word unless you bought it
yourself separately. Most likely, Microsoft Works, a scaled down version of
Microsoft Word, was installed by your computer manufacturer along with
Internet Explorer, Outlook Express etc. If you built your own computer and
installed the Microsoft operating system, you need install additional
software for word processing or desk top publishing.
Microsoft Home Publishing is
for images. It does not work with Word templates. You can not open Word
files with Microsoft Publisher, Microsoft Home Publishing, Microsoft Works,
PowerPoint or any other program, Microsoft or otherwise. You can not
directly import Publisher or Works files into Word. You can however, copy
and paste text from Word files into Publisher or Microsoft Works. Microsoft
Works may open uncomplicated Word text files such as a few of our templates.
However, some of the formatting or images will be lost. Sorry, we can not
issue a refund if you decide to purchase a Word template for use with Works
and it does not perform as well as you expect.
If you own Microsoft Office
Professional 2000, Microsoft Works Suite 2004 or Microsoft Office
Professional 2003, Word is one of the programs included on your CD. If you
did not install it when you originally added Office to your computer, you
will need to install it from the CD. Make sure you also install the clip art
gallery from your CD - it does not install automatically. You will need it
if you wish to change the graphics supplied with our templates. Word is
included on the 2002 Version of Microsoft Office, Office 2003 and Microsoft
Office XP.
IN ORDER TO VERIFY WHETHER OR
NOT WORD IS ON YOUR COMPUTER TRY THE FOLLOWING:
1) Go to "Start" select
"Programs" then check the list on your right to see if Microsoft Word is
listed.
2) Go to "start", select
"find" or "search" and type in "msword.*
You are telling your computer to do what Microsoft calls a wild card search
to locate all files ( * ) containing msword. Make sure your computer is set
to check drive C and all subfolders. At the end of the search, it will show
all files with msword in their name. Msword.exe is the file that opens
Microsoft Word and should be in the C:\Program Files\Microsoft Office folder
on your hard drive.
3) Go to: "My Computer" and
look for the "Programs" Folder. Open the folder and look for the "Microsoft
Office" sub-folder. If you see it, double click on it to open. Check in the
"1033" folder and look for Msword.exe.
If none of the three above
searches turns up Microsoft Word, you probably do not have it on your
computer and must purchase it in order to use our templates. You can try to
use Microsoft Works 2000 with our Word templates or purchase Word. However,
we do not guarantee the results. Nor can we provide customer support for
using Microsoft Works.
Be sure to order the template which matches
the software on your computer. If you have Word on your computer, get Word
templates.
Click here
if you would like to know where to purchase Microsoft Word.
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Checking
For Microsoft Works...
As stated in our FAQ, our
templates are intended for use on an IBM compatible computer with the
operating software of Microsoft Windows 2000 or above running Microsoft
Works versions 6-9 or above to print on USA letter size paper. If you
purchased your computer from a retail store or Internet outlet with
software pre-installed, you probably have Microsoft Works. Microsoft
Works, a scaled down version of Microsoft Word, is the standard software
installed by your computer manufacturer along with Windows, Internet
Explorer, Outlook Express etc. If you built your own computer and
installed the Microsoft operating system, you need install Works
separately.
Microsoft Home Publishing is
for images. It does not work with Works templates. You can not open Works
files with Microsoft Publisher, Microsoft Home Publishing, Microsoft Works,
PowerPoint or any other program, Microsoft or otherwise. You can not
directly import Publisher or Works files into Works. You can however, copy
and paste text from Works files into Microsoft Word. Microsoft
Works may open uncomplicated Word text files such as a few of our templates.
However, some of the formatting or images will be lost. Sorry, we can not
issue a refund if you decide to purchase a Word template for use with Works
and it does not perform as well as you expect.
IN ORDER TO VERIFY WHETHER OR
NOT MICROSOFT WORKS IS ON YOUR COMPUTER TRY THE FOLLOWING:
1) Go to "Start"
select "Programs" then check the list on your right to see if
Microsoft Works is listed.
2) Go to "start", select
"find" or "search" and type in "msWorks.*
You are telling your computer to do what Microsoft calls a wild card search
to locate all files ( * ) containing msWorks. Make sure your computer is set
to check drive C and all subfolders. At the end of the search, it will show
all files with msWorks in their name. MSWorks.exe is the file that opens
Microsoft Works and should be in the C:\Program Files\Microsoft Works folder
on your hard drive.
3) Go to: "My
Computer" and look for the "Programs" Folder. Open the folder
and look for the "Microsoft Works" sub-folder and look for MsWorks.exe.
If you see it, double click on it to open.
If none of the three
above searches turns up Microsoft Works, you probably do not have it on
your computer and must purchase it in order to use our templates. Be
sure to order the template which matches the software on your computer.
If you have Works on your computer, get Works templates.
Click here
if you would like to know where to purchase Microsoft Works.
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Checking For the Downloaded Template...
If you think you have
downloaded the template but, are having trouble finding it on your computer,
if you did not install it in the Heritage folder or if you are not sure it
was actually downloaded onto your computer, try the following quick method
to search your computer for the template:
1) Most users of Microsoft Office / Works or
Publisher have the program set to open files in the Microsoft Office program for which it was
created. If you do not, open your copy of Works or Publisher, locate the
.exe file in the "Heritage" folder and double click on it to open.
The template will create a new folder on your main hard drive named
"Family Heritage Templates" and unzip the template with all of the
extras we promised you into that folder. It will create the file on the main
C:\ drive not inside of the "My Documents" folder. When
you save the file under a new name after opening it, be sure to save it back
to the Family Heritage Templates folder or into the folder that you use to store all of the Works or Publisher documents that you create.
2) If you did not
follow our instructions to create a new "Heritage" folder and download your
templates into it, your computer will make its' own decision about where to
install the templates.
Here are the other places
to check for the templates on your computer:
- c:\windows\temp ( template
installed itself in the temporary folder within your Windows directory )
- c:\temp ( template installed
itself in the temporary folder on your main hard drive )
- c:\name of template.zip (
template installed itself on your main hard drive )
- c:\My Documents ( template
installed itself in the default working documents folder on your
computer that was
installed on your hard drive with Microsoft 98, 2000, etc.
)
5) QUICK SEARCH: Go to
"Start" select "Find" then select "All Files or Folders
or Files and Folders". In the space with the word "All or part of
the file name" type in
*.exe
( type first the asterisk symbol, then a period, then "exe"). This text is
instructing your computer to do what is called a wildcard search and look
for all files on your computer that have an .exe extensions on the end. Make sure
the "Look In" box is set to check drive "C". To do so, click on the down arrow
in that box and select the "C" drive. Also, click on the box marked "Include
Subfolders". Then click "Search". At the end of the search, it will show all files with an
"exe"
extension that are on your computer. Click on the template .exe file when you
find it. It will install the template and open the copy of Publisher, Word or Works
if it is already on your
computer. If Windows file associations are not set for Word (.doc), Works (.wps)
or Publisher (.pub) start the program, locate the file in the
"Family Heritage Templates" folder and open it that way instead.
If none of the above searches
turns up the template, your download may not have been complete. Print out
the original download letter and follow the instruction one line at at time. If you
have not used up your 24 hour or 3 download attempts, try it again from the
beginning. If you have,
NOTIFY US IMMEDIATELY
!!
We will send you a new template download link.
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