If you are thinking:  "I need more information about your company." See the About Us page for help.
"I need more information about your products." See the Template FAQ for help. "It seems like too much work." For the vast majority of our customers, downloading a template is a simple and straightforward procedure. The entire process (from placing the order to downloading) usually takes less than 20 minutes if you have DSL, ISDN or high speed cable internet. When customers have a problem it is usually because they: (1) did not read the FAQ first and do not have the correct software on their computer; (2) did not read and carefully follow the detailed download / installation instructions; (3)
tried to open the template with a program other than Microsoft Word or Microsoft Publisher. (5) purchased the wrong template for instance trying to use the memorial bookmark template to create a memorial booklet.
If Microsoft Word,
Works or Microsoft Publisher is on the computer that you plan to use to create your keepsake and you know how to use it, you can order, download and complete one of our less complicated templates in a couple of hours. "I'm not sure if I have Microsoft Publisher or Microsoft Word on my computer." Go here to check your computer. If you need to buy either program, here are a few places where you can purchase Microsoft Word or Microsoft Publisher on and off-line. Be sure to purchase the template which matches the software of your choice. "I am not familiar with Paypal and therefore, not comfortable with processing my credit card information through them." Paypal is a secure and painless way for you to use your credit card for purchases on the Internet. They can process sales using your own Paypal credit or e-check account, a MasterCard, Visa, Discover, American Express or JCB in USD or the international currency of your choice. No account with them is required of you. Just click on the gray box that says "Click here" in the center of their order page if you are not using your Paypal account for the sale. Here are links with more information about Paypal. "Is this just another internet rip-off or will I get what I paid for?" After our last processor stopped delivering links without notifying us, it took many weeks of wasted time, money, trial and error to find a new solution. We signed up with Payloadz.com and, it was a relatively painless but, costly solution.
Six seven software packages later, we've found one that works - minus the occasional glitch on the server.
Your template download link will be delivered by e-mail immediately
after the sale. Return to our site to complete the download. PLUS, you have 24 hours in which to complete your download. PLUS, you have a special e-mail address to use if you need assistance.
PLUS, There is no point in cheating you. What goes around comes around as they say. "I'd feel more comfortable if I could talk with someone first." Please use
the comments form to e-mail me any questions that you have. You'll get the quickest response from sending an e-mail. In your message, let me know when is the best time to call and a customer service rep will contact you. Bottom Line? You can order from us with confidence! :-) | 
